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Frequently Asked Questions

Everything related to indoor and outdoor lighting in general

Changing your mind is possible. You can return your order by calling us or through the returns page. To find the full details, you can visit our Return Policy page.

Yes, you can receive the products that you have purchased from the showroom.

Yes, you can. Simply skip the login process and shop as a guest. You will only need to enter your address and payment information at checkout.

No, items must be returned unused and in their original packaging within 14 days with the receipt.
There is no minimum order from the site.
The amount will be refunded after deducting the imposed shipping fees, and you are exempt from paying the fees if the product is different from what you ordered on the site or due to a manufacturing defect.
We accept payments with Visa and MasterCard, and mada cards, or you can choose to pay “Cash on Delivery”.
ltra-Light website shopping and online payments are 100% secure. The site is equipped with the SSL security protocol, which is concerned with maintaining the security and confidentiality of information. When entering the site, you will notice the security sign, which is in the form of a lock, next to the link. Sites that have this feature are considered safe because the data travels through a degree of protection that can be trusted.
Easily. All you have to do is click on the subscription link at the top of the page and follow the instructions that appear on the screen and within less than 60 seconds you will have an account on the site.
No need to worry, all you have to do is click on the "forgot password" link and follow the instructions. If you need more help, call customer service at 920014332
After logging in to the site, click on the account settings, and you will be directed to the page of your account information. You can then change the data in the fields that you want to modify and then save.
Our first and last goal is your satisfaction and happiness, that's why we always do our best to ensure that our products are always available. But if a product is out of stock, this will be written on the product page.
Working hours for all Ultra-Light branches are from 8am to 12pm and from 4pm to10 pm.
You can call the Customer Care Center at 920014332, or contact us via email info@ultralightstores.com